It is really important to us that you love your purchase from Urban Mizfit and we understand that mistakes can be made when you are not able to try on garments before purchasing. If you are not satisfied with your purchase or if it does not fit, we offer an exchange for an online store credit note, which can be used on any item in store.
Please understand we are a small, individual online store with a different store policy to big corporations. Unfortunately we cannot offer the same policy as large stores who have larger budgets do. If you are not happy with our store policy, you are not obliged to purchase from Urban Mizfit. Before checkout we supply you with a link to our store policy, it is up to you the customer to read our policy before making your purchase with us. By ticking the box 'I agree to the terms and conditions' upon checkout, you have agreed to reading and acknowledging our policy and the implications associated with purchasing from Urban Mizfit.
We cannot force customers to read our Terms & Conditions however if the customer decides to read our policy after they have made a purchase and find they do not agree with our policy this is not Urban Mizfit’s responsibility. The customer is liable for his or her own actions. Being mean and making threats to our customer service staff is unacceptable and unfair. Our staff members are simply following the Urban Mizfit policy procedure. In no way are we trying to be misleading, our policy is clearly written and available for all customers to read at any time.
We kindly ask you to remember when emailing our customer service team that you consider there is a real person with real feelings behind the computer. Kindness and respect can go a long way. We try our very best to promptly respond to all emails with the best customer service we can offer. Please be mindful that we do have to follow our store policy and we appreciate your understanding.
WHAT CAN BE RETURNED
Items that can be returned for an online store credit:
(We do not issue refunds for the following)
- All full-priced items
- Change of mind or style does not suit
- Purchased wrong size or style
- Wrong item or size received due to Urban Mizfit staff member error which can be returned in exchange for original size/style or a Urban Mizfit store credit note
CONDITIONS OF RETURN
All items are quality inspected before sending. If we receive item/s that do not meet our conditions of return we will send the item/s back to you and request payment for return postage.
In order to receive an Online Credit Note, your return item must meet the following conditions:
- Merchandise must be returned within 14 days from the date of receiving your order (for Domestic orders).
- Must be returned in their original clean condition neatly folded with tags attached. Be unworn, unwashed not smell of perfume, cigarette, deodorant or washing powder.
- No makeup, no fake tan marks. Please take care when trying on your item. Prior to returning any item, customers are required to contact us at Urban Mizfit
- Items can be returned for a online store credit note only. Unfortunately we do not exchange unless you are willing to cover all postage costs. Contact Ubrban Mizfit with your request.
- If you choose to re-purchase an item due to incorrect size purchased in your original order, you will receive a credit note for your original item returned. Re-purchasing is your personal choice. We will not make any exceptions and we will not issue a refund for your original item purchased.
- Merchandise must be returned within 21 days from the date of receiving your order.
- Items must meet our conditions of return as stated above.
The customer is responsible for return postage cost if exchanging or returning item(s) unless the item(s) are faulty or an error is made by us.
ITEMS NOT ELIGIBLE FOR RETURN
Item/s returned outside the 14 day timeframe within Australia or 21 days for overseas parcels. (This includes business days and weekends)
If you have returned from holiday or leave and your order has exceeded the 14/21 day timeframe unfortunately we will not accept your return for this reason.
- We do not accept returns on, swimwear & under garments for hygienic reasons.
Strictly no returns on items purchased on Sale or Last Pieces. Sales and Last Pieces are final.
- Damaged: Cut, pulled, torn or with make-up, perfume, fake tan or tags removed.
- Gift Cards
PLEASE NOTE: If a customer chooses to ignore our returns policy & return item/s not eligible for return Urban Mizfit reserves the right to charge a restocking fee of $15.
If items are returned not in their original condition, Urban Mizfit reserves the right to charge a damages fee. Fee will be based on damages and will be deducted from the credit note total.
We accept returns on full priced item/s and item/s purchased with a discount code. You can exchange for a different size or style. Any price difference and re-shipping fee of $8 will be charged before your exchange items/s are shipped. If you do not want another style or your exchange size is not available you can receive an online credit note instead to use at a later date as store credit notes have no expiration date. However the $8 re-shipping fee for your next purchase will be deducted from your credit note total. This only applies for orders placed within Australia.
International customers are responsible for return shipping and re-shipping fee for exchanges.
Urban Mizfit will notify you via email that we have received your returned item(s) and will assess the returned item(s) as quickly as possible. We will notify you via email if your return has been accepted. Returned item(s) which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer.
Returns are generally processed within 5 business days.
If your return has been accepted, we will send you a store credit for the item(s) returned.
If you choose to re-purchase an item due to incorrect size purchased in your original order, you will receive a credit note for your original item returned. Re-purchasing is your personal choice. We will not make any exceptions and we will not issue a refund for your original item purchased.
Original shipping charges are non-refundable and the customer is responsible for return postage cost if you are exchanging or returning item(s), unless the item(s) are faulty or an error is made by us.
FAULTY ITEMS OR INCORRECT ITEMS RECEIVED
We take great pride in the quality of our products; therefore all items are checked for defects or faults before they are shipped to customers.
However, in the unlikely event that you have received an item, which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately at Urban Mizfit
Once we deem that the item you received is faulty or incorrect we will send you a confirmation email.
You can choose from the following options:
- Refund for the entire amount you paid for the faulty item;
- Receive a online store credit or
- Replace your faulty item with a brand new one, if in stock.
- Replace your faulty item with a style of the same value.
Not entitled for a refund:
- Accidental purchases.
- Change of mind.
- Purchased wrong size or style.
- Item/s do not meet our conditions of return.
HOW DO I RETURN AN ITEM?
Before returning item(s) email Urban Mizfit to notify us and Please ensure you write your reason for returning the item(s)
We will send you a Returns form via email
Print out and complete the Returns form.
Return your item(s) along with form to the following address:
PO BOX 110
SEVEN HILLS NSW 1730
To ensure we receive your returned item(s) safely your parcel must include a tracking number. If you choose to send your item(s) without a tracking number we are not responsible for lost or stolen parcels.
Due to the high demand of our stock, we cannot guarantee that we will have a different size in stock to exchange or hold stock until we have received your return. All returns will automatically be issued a store credit that will allow you to purchase a different item or the same item in a different size, if it is available.
If you would like to exchange an item, we highly recommend that you purchase the different size prior to sending back the return to secure the size you want and we will issue you with a store credit once we receive your unwanted item. Our store credit does not expire.
Our conditions are in compliance with Fair Trading Australia Guidelines. Please read the information carefully from Fair Trading here.