Orders with available stock are shipped within 1-2 days of payment. Orders that contain pre-ordered items are shipped once the pre-ordered merchandise has arrived in our office. You will receive a notification email of the stocks arrival. However we recommend placing a separate order for available items and pre-ordered items. Orders are not shipped on the weekends or holidays.
We send all orders via Australia Post (2-5 business days) within Australia with signature on delivery for extra security. Parcels will not be left without a signature, even if requested.
Australia post charges will apply and change according to order you will see this regulate itself at checkout. Regular delivery 2-5 business days.
Orders $75 and over qualify for free regular delivery 2-5 business days.
Deliveries to Tasmania, Northern Territory, Western Australia and other remote areas may take up to 7 business days for regular delivery.
Express delivery is available at an extra fee, price varies depending on size of goods. Delivery 1-2 business days to QLD/NSW/VIC/SA/ACT and 2-3 business days delivery to TAS/NT/WA.
PLEASE NOTE: Extra cover option (insurance) is available at nominal fee upon request for express delivery. We recommend adding this option on orders equal to $100 or more. Contact Urban Mizfit for details before payment if this option is preferred. For further information go to Australia Post website.
Please allow 2-5 days for your order to be dispatched as we have set courier pickup days.
Delivery to New Zealand is calculated by Australia Post at checkout:
Express Courier International (Estimated 2-5 business days) with tracking and signature on delivery. Calculated at checkout by Australia Post.
Please contact for more details
We ship to the following countries
North America (United States, Canada, Mexico)
Europe and UK
Asia Pacific (China, Japan, Hong Kong, Singapore & more)
*Specific rates for all other countries will automatically be calculated at checkout. Shipping may take 2-10 business days depending on location.
IMPORTANT PLEASE NOTE:
Business days do not include weekends or national public holidays.
A signature is required upon delivery for all express international shipments. PO Boxes will not be accepted. If you enter a PO Box address your order will be delayed from shipment while we organise an alternate address with you.
In the event where a parcel is not claimed by the receiver (customer) and it is returned back to us, an extra delivery charge will apply for its return. This charge will be deducted from the customers full order amount when a online credit note is being issued.
If you live outside a metropolitan area delivery may take longer than the estimated delivery time.
Extra insurance cover option is available upon request. Contact email@example.com for details before making payment if this option is preferred.
If your country is not listed in the search box at the checkout please contact us at firstname.lastname@example.org
Countries we do not ship to:
Burma/Myanmar, South Africa, North Korea, Syria, Zimbabwe, Balkans, Sudan, Somalia, Lebanon, Belarus, Cote d'Ivoire, Liberia, Iraq, Democratic Republic of the Congo, Cuba, Iran, Libya, Kenya, Ukraine, Nicaragua, Sudan, Serbia, Algeria, Oman, Montenegro, Yugoslavia and Tunisia.
INTERNATIONAL DELAYS, CUSTOMS DUTIES & TAXES
International customers may be required to pay sales tax, duty and/or Customs charges. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
All Taxes and customs charges are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Hanellei is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact your local customs offices for more information regarding taxes and duties in your country prior to placing your order.
Calculate an estimate customs fee through here Import Duty Tax Rates Calculator
All prices listed on our site are in Australian dollars, and charged in Australian dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:
XE.com – Foreign Exchange Rate Calculator here